At Sayar, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platforms, website, or services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and business details provided when you register or contact us.
- Business Data: Information you input into our platforms such as subscriber records, transaction data, tenant records, and sales data.
- Technical Data: IP address, browser type, device information, and usage logs collected automatically when you access our services.
- Payment Information: Transaction records processed through M-PESA or other payment providers. We do not store raw card data.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our software platforms and services
- Process transactions and send billing notifications via SMS and email
- Respond to your inquiries and provide customer support
- Send service updates, security alerts, and administrative messages
- Improve our platforms and develop new features
- Comply with legal obligations
3. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:
- Service Providers: Trusted third-party services such as SMS gateways, payment processors (M-PESA/Safaricom), and cloud hosting providers who assist in delivering our services.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
4. Data Security
We implement industry-standard security measures to protect your data, including SSL/TLS encryption, role-based access controls, encrypted data storage, and regular security audits. However, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time by contacting us, subject to legal retention requirements.
6. Your Rights
You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing of your data. To exercise these rights, please contact us using the details below.
7. Cookies
Our website uses cookies to enhance your browsing experience. Please refer to our Cookie Policy for detailed information on how we use cookies and how you can manage them.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.
Questions About This Policy?
Contact us at info@sayaradius.co.ke or call +254 115 490 743